Included in all Induction Programs
The three stages to our complaints process are –
If you have a complaint in relation to the service you have received from AS TRAINING LTD please
raise your concern by emailing firstname.lastname@example.org explaining the problem as
clearly and fully as possible, including any action taken so far. You can also contact
us on 01325 788141.We will reply to this within 7 working days
If you are not satisfied with the response you receive to your complaint, you can take
the matter further by contacting Stephen Foster Director of Operations by email
Stephen.email@example.com explaining why you are dissatisfied.
The Director of Operations will undertake a full review of the original complaint, the evidence collected by the person who investigated the matter on your behalf and their initial response. Consultation with all parties will take place to provide you with AS TRAININGS response and any further actions that may need to be taken.
If you are still not satisfied with the response you receive from the Director of
Operations at AS TRAINING LTD you can take the matter further by writing to the
ILM Chief Executive, Stowe House, Netherstowe, Litchfield, WS13 6TJ.
Institute of Leadership & Management
Except in exceptional circumstances, we will try to ensure that your complaint
remains confidential, but in some cases the circumstances giving rise to the complaint
may make it impossible to maintain confidentiality. In these situations we will discuss
this with you first